Privacy Policy

1. Introduction

POWER NETWORK MEDIA LIMITED ("we," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and shipping address provided during inquiries or orders.
• Payment Information: Payment method details and transaction records. We do not store full credit card numbers on our servers.
• Technical Information: IP address, browser type, operating system, device information, and browsing behavior collected automatically through cookies and similar technologies.
• Communication Records: Records of correspondence including emails, chat messages, and phone call logs related to support requests.

3. How We Use Your Information

We use collected information for the following purposes:

• Processing and fulfilling orders, including shipping and delivery coordination.
• Providing customer support and responding to inquiries.
• Sending order confirmations, invoices, and shipping notifications.
• Improving our website, products, and services.
• Sending marketing communications (with your consent) about new products, promotions, and company updates.
• Complying with legal obligations and resolving disputes.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shipping Partners: To deliver your orders (e.g., DHL, FedEx, UPS).
• Payment Processors: To process transactions securely.
• Legal Authorities: When required by law, regulation, or legal proceedings.
• Service Providers: Trusted third parties who assist in operating our website and providing related services, under strict confidentiality agreements.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission.
• Secure server infrastructure with access controls.
• Regular security assessments and updates.
• Employee training on data protection practices.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Improve website functionality and performance.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order and transaction records are retained for a minimum of 5 years for accounting and legal compliance purposes.

8. Your Rights

You have the right to:

• Access, review, and request a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Withdraw consent for data processing where consent was the legal basis.

To exercise these rights, please contact us at the email address provided below.

9. International Data Transfers

Your information may be processed by service providers in jurisdictions where we or our vendors operate. When personal information is transferred internationally, we use reasonable safeguards designed to protect that information in accordance with this Privacy Policy and applicable law.

10. Children's Privacy

Our website and products are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the website after changes constitutes acceptance of the revised policy.

12. Contact Us

Last updated: May 2026