Refund Policy

1. Scope

This Refund Policy applies to orders placed through this website.

2. When a Refund May Apply

Refunds or replacements may be offered in the following situations:

• The item arrives damaged.
• The item is defective on arrival.
• You receive the wrong item.
• You cancel the order before it has been shipped.

3. Request Window

Please contact us within 30 days of delivery if there is a problem with your order. For damaged or incorrect items, including clear photos will help us review the request faster.

4. Refund Method and Timing

Approved refunds are issued to the original payment method whenever possible. Refund processing usually takes 5-10 business days after approval.

5. Return Shipping Fees

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

6. Cancellations

If you cancel before shipment, you may receive a full refund. If the order has already shipped, the standard return and refund conditions above will apply.

7. Items Not Eligible

• Items damaged by misuse, improper handling, or unauthorized modification are not eligible for refund.
• Missing accessories or obvious signs of misuse may reduce the refund amount or make the return ineligible.

8. How to Request a Refund

1. Contact support at support@ipc-claw.com and provide your order number.
2. Describe the issue and include photos if the item is damaged or incorrect.
3. Wait for return or refund instructions from our support team.
4. Once approved, your refund will be processed to the original payment method.

9. Contact Information

Last updated: May 2026